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For urgent enquiries please call us now on 0477 269 702

Frequently asked questions

Is it best to book online?

If you are booking a day charter with M/Y ALANI, and you know what you’d like to include on your day, or you are booking one of our luxury villas then booking online will be the quickest option for you to secure your date with us.

If you have queries about your day charter, or are booking a term charter, the jets, or an event with us please fill out an enquiry for our team to talk through your needs, or call us now.

How can I check availability?

Click on our book now button to check live availability for your day charter on M/Y ALANI or for your accommodation at either Jasmine House or Cowries House.

Do you cater for dietary restrictions and allergies?

Yes, we have alternative options for our standard menu to make sure everybody can enjoy their ALANI experience. For private chef hire, we will design bespoke meals attuned to your tastes and to your needs.

Do you have children on board?

Yes, we welcome any ages aboard M/Y ALANI and we have PFDs (personal flotation devices) for all ages!

Can I snorkel at the Great Barrier Reef?

The Whitsunday Islands lie within the Great Barrier Reef Marine Park and are home to the GBR’s “fringing” reefs. These reefs fringe the islands.

How many buggies come with my accommodation?

You will be provided 2 golf buggies at each property that you rent with us.

What amenities are included in my accommodation?

Beach towels will be provided for your arrival for use at the pools and around the island. Bath towels supplied. Saya Skincare brand of Shampoo, Conditioner, Hand Wash and Body Lotion is supplied for your comfort. One starter box of Nespresso pods is provided. A starter kit of washing powder, some dishwasher tablets, garbage bag and toilet roll will tide you over for your first night on the island. Any additional items required can be purchased at the local IGA.

How far away is the beach?

Jasmine and Cowries house are located near One Tree Hill and it is approximately a five minute golf buggy drive to all locations on Hamilton Island.

How do I get from the airport to the accommodation?

Arrival/Departure transfers, if arriving by ferry or plane you will be greeted by one of our staff with a sign with your family name on it, you will then be transferred to your accommodation. Valet will contact you the day prior to departure to confirm the departure time to and location you need to depart to (airport/ferry).

Are the pools heated?

Cowries pool is heated June-August.

Jasmine pool is not heated.

Can I book activities on Hamilton Island with you?

You can book M/Y ALANI through our website. We are more than happy to help advise and guide you with the correct tours from other providers on the island while you are staying with us.

What if the weather is bad on the day I have booked?

We have locations tucked into protected areas to ensure the best possible weather for your day out. In the unlikely event that the Captain must call off a charter due to safety concerns, we can look at other availability during your stay or refund your day.

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Frequently asked questions

Escape to paradise